Coaching & Counselling Service Agreement
Welcome to Balm & Nook.
This agreement sets out how we will work together and what you can expect from this space. It is here to support clarity, safety, and a shared understanding of how sessions are held.
By booking or attending sessions, you are confirming that you have read, understood, and agreed to the terms below.
How this document works
Some parts of this agreement are practical and structured. Others are written in plain language.
Both matter.
The structured sections exist to hold clarity and protect both of us. The plain language is here to reflect how this work actually feels in practice.
Together, they describe the same relationship from different angles.
Practitioner confirmation
This agreement reflects how Balm & Nook services are currently offered.
It is maintained by the practitioner and may be updated when needed to reflect the evolving nature of the work.
It is applied consistently across all client work.
Electronic acceptance
This agreement is entered into electronically through booking, payment, email confirmation, invoice acceptance, or digital signature.
By doing so, you confirm that:
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You have read and understood this agreement
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You agree to its terms
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You understand this forms a binding agreement for services
Electronic acceptance carries the same legal validity as a written signature under UK contract law, including the Electronic Communications Act 2000.
For clarity and record-keeping, a digital record of acceptance may be stored securely.
Professional standards
This work is guided by professional standards of care, confidentiality, integrity, and respect.
What this work is
Balm & Nook offers coaching and counselling that supports emotional wellbeing, reflection, and personal clarity.
This is a space for exploration, understanding, and movement — at a pace that feels right for you.
This service is not medical care, diagnosis, or emergency support, and should not be used as a substitute for clinical or psychiatric services.
You remain responsible for seeking appropriate external support where needed.
How sessions work
Sessions are 60 minutes and take place online.
The work is collaborative.
This means:
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You are the expert in your own life
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My role is to support reflection and awareness
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We follow what feels most present and meaningful
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tools or suggestions may be offered, never imposed
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We move at your pace, not ahead of it
Sometimes sessions will feel more practical. Sometimes more reflective.
Often both. We stay responsive to what is needed.
No guarantee of outcomes
There are no fixed outcomes or guarantees.
This work is shaped by many things — your circumstances, timing, readiness, and life outside of sessions.
What is offered is a steady, supportive space for exploration and change.
Commitment to the work
A minimum commitment of 6 weekly sessions is requested.
This is not a rule of pressure, but a structure to support consistency and depth.
After 6 sessions, we pause and review together what feels right — whether to continue, adjust, or end.
The space you hold on your side
To support the integrity of sessions, you agree to:
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Join from a private and quiet space
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avoid being overheard or interrupted
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not attend sessions while driving
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Let me know if privacy is not possible, so we can adjust if needed
Fees, pricing & deposit
Session pricing
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1-1 Counselling: £60 / 60 minutes
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1-1 Coaching: £60 / 60 minutes
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1-1 Deep Dive Session: £90 / 90 minutes
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Group Coaching: £35 per session (12-week programme)
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Workshops & facilitation: priced depending on scope
Payment
Payment is made via bank transfer at least 48 hours before each session.
Sessions are confirmed once payment is received (unless otherwise agreed).
Bank details:
Business Account Name: Balm & Nook, Natwest
Account Number: 57360170
Sort Code: 53.50.39
Deposit
A deposit is taken to hold your first booking and time in the diary.
The deposit is set according to the session type:
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£60 for 1-1 Counselling (60 mins)
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£60 for 1-1 Coaching (60 mins)
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£90 for 1-1 Deep Dive (90 mins)
This deposit:
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is credited towards your final session
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is not an additional cost
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holds your space within the schedule
It may be retained where sessions end without reasonable notice or where agreed closing arrangements are not completed. Any decision is made with fairness and context in mind.
Cancellations
Life happens, and sometimes plans change.
The following helps keep the work fair and sustainable:
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48 hours’ notice is required for cancellations
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Sessions cancelled within 48 hours are charged in full
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Missed sessions without notice are also charged in full
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Emergencies are considered with discretion
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If I need to cancel, you will not be charged
Confidentiality
Everything shared in sessions is held in confidence.
The only exceptions are where:
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There is a serious risk of harm
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There are safeguarding concerns involving a child or a vulnerable adult
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I am legally required to disclose information
Where possible and safe, I will always aim to speak with you first.
Boundaries & care of the space
To protect the integrity of the work:
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Contact outside sessions are for logistics only
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sessions begin and end at the agreed time
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Late arrival cannot extend the session
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I do not provide crisis support outside of sessions
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sessions may be paused if safety or boundaries are not upheld
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Attendance is expected to be free from alcohol or non-prescribed substances
If you need urgent support
Please contact:
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GP
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NHS 111
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Samaritans: 116 123
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Emergency services: 999
Online sessions & technology
Sessions are held online.
You are responsible for ensuring:
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Your device and connection are working
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You are in a private and safe environment
Sessions are not recorded unless agreed in writing by both of us.
Social media
Social media is used for sharing information and resources only.
It is not used for therapeutic communication.
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No DMs for client work
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No therapeutic engagement via social platforms
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Boundaries are kept consistent to protect the work
Client agreement
By booking or attending sessions, you are confirming that:
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You have read and understood this agreement
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You accept these terms
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You understand the nature and limits of this work
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You are choosing to engage voluntarily
Ending the work
Either of us may end this work at any time.
Where possible, we will aim to include a final session to bring closure and reflection.
If helpful, appropriate signposting or referral may be offered.
Data protection
Your information is:
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stored securely
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used only for service delivery
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never shared unless legally required
You may request access, correction, or deletion at any time.
Governing law
This agreement is governed by the laws of England and Wales.
Agreement
By booking or attending sessions, you are confirming that you have read, understood, and agreed to this Service Agreement.